returns can only be given if requested within 14 days of purchase. You will be required to return the item(s) within 14 days of request and item(s) will have to be in the same condition as they were when dispatched to receive a full refund, return postage is at customers expense. All photos of our products are kept on file for this period and may be held for longer if a dispute is made. If your item has been damaged in transit please contact L.C.K Creations with photos of damaged item(s) via email linked on our contact page, our current response time is within 5 working days (mon-Friday 9:00-17:00 excluding UK bank holidays).In the event we need to open a dispute with the courier please be aware it could take up to 21 days to be resolved. As such we would not be able to issue a refund until this has been resolved on the courier's side.
Personalised items can not be refunded in full due to the item not being universal. A refund of up to 50% can be redeemed however if item is again returned at customers expense and is in same condition it was when dispatched.